Important Information
Policies
To help make your stay at Anstatthotel Luzern - self-check-in in Luzern as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear, simple policies for independent stays
Check-In and Check-Out
- Check-In: From 16:00, using the property’s self-check-in system.
- Check-Out: Until 11:00.
- Flexible keyless entry allows late arrivals without extra arrangements.
Identification & Age Policy
- Valid photo ID required at check-in.
- Minimum age to book is 18 years.
Deposits & Payments
- Some stays may require a pre-authorization or deposit to cover incidentals.
- Accepted cards include major credit and debit cards.
Smoking Policy
- Strictly non-smoking property, including all apartments and common areas.
Pet Policy
- Pets are not permitted at Anstatthotel Luzern.
Children & Extra Beds
- Children of all ages are welcome.
- Cots or extra beds may be available on request and subject to confirmation.
Accessibility
- Elevator and step-free access available, though not all units are fully ADA-adapted.
Cancellation Policy
- Cancellation terms vary by booking option. Most rates allow free cancellation up to a specified date, while non-refundable bookings offer lower prices with stricter terms.
- Guests should review the cancellation conditions at the time of booking.